---
title: How delivery settings work on Wholesale Handler
Metadescription: Holidays, delivery precision, the order lock window and the cutoff message - the Wholesale Handler settings deciding which dates a customer can order for.
author: Dan Edwards
author_role: Founder
author_url: https://danedwardsdeveloper.com
author_linkedin: https://www.linkedin.com/in/dan-edwards-developer
published: 2026-08-26
---

Token estimate: ~1,000

# How delivery settings work on Wholesale Handler

Delivery settings control which dates your customers can order for. They live on your [Settings](https://wholesalehandler.com/settings) page and apply to every customer. Rules that vary by customer - delivery days, cutoffs, maximum lead time, minimum spend - live on an [order profile](https://wholesalehandler.com/articles/how-order-profiles-work-on-wholesale-handler) instead.

By **[Dan Edwards](https://wholesalehandler.com/about)**, Founder.

## Blocking dates you are closed

Closures block delivery on a date without stopping ordering. Create one in Settings with a start date, an optional end date for a shutdown week, and a description your customers see against the blocked date.

Customers can still place orders while you are closed. They just cannot pick a closed date for delivery.

## Choosing between dates and weeks

Delivery precision is either Specific dates or Delivery weeks. Use Specific dates when a customer expects delivery on a named day - a bakery's cafes need Tuesday's bread on Tuesday. Use Delivery weeks when the commitment is a week rather than a day, the way a Christmas tree farm's garden centres take a delivery sometime that week.

Under Delivery weeks a customer picks a week beginning Monday rather than a day, and lead time is measured to that Monday. It applies to every customer at once.

## Setting how long an order stays updateable

Order lock window decides when a placed [order](https://wholesalehandler.com/articles/how-orders-work-on-wholesale-handler) stops being updateable by the customer. Until cutoff keeps it open until the delivery date closes. Immediately locks it on placement. There are 6 fixed windows between them, from 15 minutes to 24 hours after placement.

## What a closed date tells the customer

A closed date cannot be selected, and a short label sits beside it. It reads **No deliveries** on a weekday you do not deliver on, or **Closed** on a holiday - with the description you gave that holiday, when you gave one. A date whose cutoff has passed shows the same label as any other closed date, and dates beyond the maximum lead time are not listed at all.

Cutoff message adds your own line on top. Use it to tell customers what to do when they need a last-minute change.

## Cutoffs resolve in your timezone, not the customer's

Every cutoff is calculated in the timezone set in Settings. Change your timezone and every cutoff moves with it.

## What delivery settings cannot do

-   **Holidays are global.** One calendar applies to every order profile, so you cannot close a date for one group of customers only.
-   **Changes take effect immediately.** You cannot schedule a cutoff change or a dropped delivery day for a future date, or announce one in advance.
-   **There are no country holiday packs.** Each closure is added by hand.

## Q&A

**Q: Where do I set my delivery days and cutoffs?**
A: On an order profile, not in delivery settings. Delivery days, cutoffs, maximum lead time, minimum spend and delivery charge all live on the profile a customer is assigned to, so they can differ per customer group.

**Q: Can customers order while I am on holiday?**
A: Yes. A holiday blocks delivery on that date, not ordering itself. Customers can place orders throughout a shutdown for any date that is still open.

**Q: Can I set different holidays for different customers?**
A: No. There is one holiday calendar per merchant and it applies to every order profile.

**Q: How long can a customer update an order after placing it?**
A: Whatever your order lock window says - up to the delivery date cutoff, immediately on placement, or a fixed window from 15 minutes to 24 hours. After that the order is locked to them.