---
title: How delivery settings work on Wholesale Handler
Metadescription: Holidays, delivery precision, the order lock window and the cutoff message - the Wholesale Handler settings deciding which dates a customer can order for.
author: Dan Edwards
author_role: Founder
author_url: https://danedwardsdeveloper.com
author_linkedin: https://www.linkedin.com/in/dan-edwards-developer
published: 2026-08-26
---

Token estimate: ~1,000

# How delivery settings work on Wholesale Handler

Delivery settings control which dates your customers can order for. They live on your [Settings](https://wholesalehandler.com/settings) page and apply to every customer. Rules that vary by customer - delivery days, cutoffs, maximum lead time, minimum spend - live on an [order profile](https://wholesalehandler.com/articles/how-order-profiles-work-on-wholesale-handler) instead.

By **[Dan Edwards](https://wholesalehandler.com/about)**, Founder.

## Blocking dates you are closed

**Holidays** block delivery on a date without stopping ordering. Create one in Settings with a start date, an optional end date for a shutdown week, and a description your customers see against the blocked date.

Customers can still place orders while you are closed. They just cannot pick a closed date for delivery.

## Choosing between dates and weeks

**Delivery precision** is either **Specific dates** or **Delivery weeks**. Use **Specific dates** when a customer expects delivery on a named day - a bakery's cafes need Tuesday's bread on Tuesday. Use **Delivery weeks** when the commitment is a week rather than a day, the way a Christmas tree farm's garden centres take a delivery sometime that week.

Under **Delivery weeks** a customer picks a week beginning Monday rather than a day, and lead time is measured to that Monday. It applies to every customer at once.

## Setting how long an order stays updateable

**Order lock window** decides when a placed [order](https://wholesalehandler.com/articles/how-orders-work-on-wholesale-handler) stops being updateable by the customer. **Until cutoff** keeps it open until the delivery date closes. **Immediately** locks it on placement. Six fixed windows sit between them, from 15 minutes to 24 hours after placement.

## A closed date always says why

Every closed date carries one of four reasons - it is not one of your delivery days, it falls on a holiday, its cutoff has passed, or it is beyond the maximum lead time.

**Cutoff message** adds your own line on top. Use it to tell customers what to do when they need a last-minute change.

## Cutoffs resolve in your timezone, not the customer's

Every cutoff is calculated in the timezone set in Settings. Change your timezone and every cutoff moves with it.

## What delivery settings cannot do

-   **Holidays are global.** One calendar applies to every order profile, so you cannot close a date for one group of customers only.
-   **Changes take effect immediately.** You cannot schedule a cutoff change or a dropped delivery day for a future date, or announce one in advance.
-   **There are no country holiday packs.** Each closure is added by hand.

## Q&A

**Q: Where do I set my delivery days and cutoffs?**
A: On an order profile, not in delivery settings. Delivery days, cutoffs, maximum lead time, minimum spend and delivery charge all live on the profile a customer is assigned to, so they can differ per customer group.

**Q: Can customers order while I am on holiday?**
A: Yes. A holiday blocks delivery on that date, not ordering itself. Customers can place orders throughout a shutdown for any date that is still open.

**Q: Can I set different holidays for different customers?**
A: No. There is one holiday calendar per merchant and it applies to every order profile.

**Q: How long can a customer update an order after placing it?**
A: Whatever your order lock window says - up to the delivery date cutoff, immediately on placement, or a fixed window from 15 minutes to 24 hours. After that the order is locked to them.