Wholesale Handler
Open Pantry prices Pro by how many orders you take
The supplier pricing page carries three tiers - a free plan, Pro with a 14-day trial and no card required, and a custom-priced Enterprise. Open Pantry states it takes no percentage of order value.
Pro is sold in volume bands. Pro Lite covers up to 100 orders a month at $99, Pro Standard up to 500 at $199, and above 500 orders the tier is Enterprise, with no published price. So a butcher can read the cost of the first five hundred orders a month and has to ask about anything past that.
Those are the figures on the US page. Open Pantry serves a different set outside it, and does not say in what currency. A British visitor is redirected to Open Pantry's own UK page, where both bands carry a bare dollar sign and read roughly half again the US numbers - which fits Australian dollars and does not fit pounds. The redirect is deliberate rather than a fault, because the US page points a British visitor at it. So a butcher in Britain is shown a price on a British page with no way to tell what it means.
Invoicing and price lists sit above Open Pantry's free tier
The free plan is a real free plan and not a trial. It covers listing the full product range, unlimited customers, unlimited purchase orders, automatic order reminders and pick slips.
What it cannot do is bill for any of it. Invoicing and credit notes, unlimited price lists and price exceptions, inventory with lots and expiry dates, accounting integrations, delivery runs with driver navigation, staff sign-ins with role permissions and margin reporting are all Pro. White-label branding on a custom domain, ERP integration and the AI that converts email and SMS orders are Enterprise.
Paying reverses both halves of that. Pro adds the invoicing and the price lists, and brings a ceiling the free plan did not have: Pro Lite stops at 100 orders a month, or about twenty-three a week. A butcher with forty accounts ordering weekly is past it immediately, and on Pro Standard at $199 a month.
A butcher with more than 3 accounts who needs a product list, orders in one place and a pick slip to work from, and who raises invoices somewhere else already, has what they need on the free tier. Wholesale Handler's free plan stops at 3 customers. What decides it is whether the per-customer prices and the invoicing sit in the same place as the orders.
Per-customer pricing is the one that matters soonest for a butcher, because a gastropub, a burger chain buying by the case and a farm shop taking two boxes a week rarely sit on the same sheet. Charging different prices to different wholesale customers covers how the price lists behind that work.
Wholesale Handler charges one fee that does not move with order count
Three plans, no per-order fee, no transaction fee, no commission on order value and no per-user charge. They differ only in how many customers you trade with, and everything the product does is on all of them - including the free one. Up to 10 team members can work in the same business, each with their own sign-in over the same orders and invoices, and none of them adds to the bill. Open Pantry puts that behind Pro.
That includes the customer portal customers order through at any hour, standing orders on a weekly to four-weekly cadence, order profiles that carry delivery days, ordering cutoffs, maximum lead time, minimum spend and delivery charges per customer, named price lists assigned per customer, a production schedule built from incoming orders, PDF packing slips and invoices, payment tracking, a CSV export of invoice line items for accounting software, spreadsheet import of an existing customer and product book, and an optional public storefront page.
What Wholesale Handler does not do
Open Pantry's Pro and Enterprise tiers carry several things with no Wholesale Handler counterpart, and a butcher who needs one of them is better served there:
- Delivery runs and driver navigation. Wholesale Handler produces packing slips and a production schedule, not a routed van.
- Inventory with lots and expiry dates. Wholesale Handler tracks an optional stock quantity per product and no batch record.
- Credit notes, vendor bills and invoice matching.
- Live accounting integration. Wholesale Handler exports invoice line items as a CSV shaped for import instead, which is the trade covered in wholesale ordering software without ERP integration.
Neither product brings a butcher new customers
Open Pantry is not a marketplace, despite the buyer-facing app. There is no supplier directory and no discovery surface: a venue gets in by invitation from a supplier it already buys from, and Open Pantry's own restaurant page tells a chef whose supplier is not on the platform to "ask your supplier to join". Its supplier pages say the same thing from the other side - "your customers only see you, not your competitors".
The genuine buyer-side difference is consolidation. A chef already ordering from four suppliers on Open Pantry adds a fifth to the same app and the same weekly routine, while a Wholesale Handler portal is a separate sign-in from whatever else that kitchen uses. That is a real convenience for the buyer, and Wholesale Handler has no answer to it. It is not a source of new trade - both products are ways to run the accounts a butcher already has, and what a wholesale customer portal is covers what that surface does and does not do.
