Wholesale Handler Features

The problem

Taking phone and email orders is time-consuming. Your customers can only order during your working hours, and you spend valuable time writing down orders that could be automated.

• Orders come through phone calls, emails, WhatsApp messages, and Post-It notes
• Phone calls lead to confusion and errors
• You're tied to your phone during ordering windows
• Hard to keep track of everything in one place

What Wholesale Handler does

Wholesale Handler is a self-service ordering portal for wholesalers. Your customers can place orders 24/7, and the system enforces your rules automatically - delivery days, holidays, cut-off times, and minimum orders.

For merchants

Orders

• View all orders in one place with order numbers, delivery dates, and totals
• Search by order number, customer name, or business name
• Filter orders by customer
• Sort by date or status
• Mark orders as processed
• Print professional PDF packing slips for each order

Inventory

• Create and update products with names, descriptions, and pack sizes
• Set VAT rates
• Control product availability with "available from" and "available until" dates
• Set quantities and prices per product
• Optional stock quantity tracking per product — leave off for unlimited stock, or enable to track finite quantities
• Restock products with "add to stock" or "set exact quantity" modes
• Customers can subscribe to email notifications when out-of-stock products are restocked

Customers

• Invite your customers via email
• Customers create their own passwords when they accept the invitation

Invoices

• Create invoices from individual orders or batches
• Generate invoices automatically from all un-invoiced orders for a customer
• Send invoices directly to customers via email
• Mark invoices as draft, sent, or paid
• See total unpaid invoices
• Sort and filter invoice history
• Print professional PDF invoices

Settings

• Delivery days

  Choose which days of the week you typically accept deliveries

• Holidays

  Block out dates when you're closed (single days or date ranges)

• Cut-off time

  Set the deadline for last orders within your lead time

• Lead time

  Set how far in advance customers need to order (e.g., "orders must be placed 2 days in advance")

• Delivery charge and minimum spend

  Choose to either charge a delivery fee on all orders, OR offer free delivery for orders above a certain amount

• Packing slip and invoice details

  Add your business information, bank details, returns policy, or opening hours to include on invoices and packing slips

For customers

• Place orders any time, day or night
• View complete order history with status updates (pending or processed)
• Repeat previous orders and adjust quantities
• Receive invoices by email
• View invoices online and download PDFs
• Place orders during your wholesaler's holidays for delivery when they return

What's not included

• No warehouse management

  Simple stock tracking is included for products you sell from inventory. But there is no multi-location warehouse management, bin locations, or supply chain tracking.

• No payment processing

  You handle payments directly with your customers (bank transfer, direct debit, etc.). This keeps transaction fees low and gives you flexibility with payment terms.

• No delivery tracking

  You know your customers and delivery routes. You don't need software managing what you already handle well.

• No email confirmations

  The website confirms immediately when an order is saved to the database. No waiting for confirmation emails or checking spam folders.